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Your trainer is available for ongoing support or to address any queries you may have as you progress through your qualification. You can message your trainer directly from the Uplearn system. Each month you will receive an email advising you of the support sessions available. These sessions include phone support, webinars or tutorial support. If you need additional or special assistance, please email training.support@blueprintcd.com.au or contact our office via phone on 07 3806 1543. If you are in the Brisbane/South East QLD area, we also run Support Workshops from our Loganholme office.
Generally you will be allowed 3 attempts at any assessment without penalty. You can request additional attempts through your trainer but be aware, additional charges may apply.
Each course is different but the information can be found on the relevant course information pack. Extensions can be arranged for valid reasons eg medical conditions, extended absences etc.
We offer a range of support systems ranging from telephone support, face-to-face workshops, recorded and live webinars, messaging and forums. The options depend on the course you are undertaking but you will never be left without expert advice.
Most courses require you to do some work outside any workshop that is conducted. This might be research, practical activities or answering knowledge questions. Your course outline will provide a detailed overview of the course so you can see how much work is involved.
Competency based training and assessment means that timeframes are almost irrelevant. You can complete most courses at your own pace so the harder you work and more committed you are, the quicker you will finish.
We aim to mark all assessments within 10 working day turnaround. As your trainer may be "on the road" delivering training sessions, we need to re-allocate the marking to other highly qualified trainers/assessors. Also, we often allocate different assessors for moderation and to inform our continuous quality improvement processes.
We aim to mark all assessments within 10 working day turnaround. Usually assessments are marked faster than this but in busy times, there may be slight delays.
An extension can be requested with your trainer via email prior to the due date. We do expect that you will then either adjust or return to your original training plan due dates. A once off ‘suspension’ of up to 90 days can be pre-approved to avoid the requirement of paying a $195 re-enrolment fee if you have exceeded the course time allowed and are withdrawn.
This acronym stands for Recognition of Prior Learning. That means that evidence of the knowledge, skills and experience you’ve acquired through the “University of Life” can be “credited” towards a full qualification or individual units of competency.
The evidence required will be different for every unit of competency you apply for. Generally speaking, you will need to provide things like your resume, position descriptions, references etc as a starting point. We provide comprehensive suggested RPL evidence list upon enrolment.
You can enrol in units offered through the delivery and assessment pathway to complete them with us or any other provider.
It’s obviously important to remember passwords or record them somewhere safe but if it accidently fell out of your brain, you can use the Forgot Username/password facility. The auto response generated may land in your junk or spam folder so check there too.
Your progress bar will only show when all assessment have been marked as correct. You may need to go through your assessment results to ensure that nothing has been missed or marked as incorrect therefore needing to be amended and resubmitted. Once all assessments are correct your course will show as '100% - pending review'.
Check your junk, spam and clutter mail folders, as these autogenerated tokens sometimes end up there. If you still have not received them please email training.support@blueprintcd.com.au and provide an alternative email address and we will resend the links to you.
There are several reasons why this may occur so please check:
• The file type is accepted by the system. For example, OneNote files are not supported.
• The file is within the maximum size limit.
• Your browser is the current or recent version.
Once you have successfully completed all the assessments in your course, your file is checked and the issuance process begins. This can take up to 30 days but we work hard to do it in far, far less time than this. Delays occur if you have not paid your invoice, provided us with a valid USI or completed the survey that will be sent to you when your file has been validated. We issue our certificates electronically with a signature verification and security system. If you want a hard copy of your certificate sent, please request to compliance@blueprintcd.com.au.
A fee of $50 applies for the reissuance of any certificates lost or sent to an old address due to details not being updated by students.
“I thought the whole experience was amazing. The Blueprint team, the friendliness and kindness of all of the Ville staff. Being able to speak openly to other hospitality teachers as well as another RTO. This was absolutely a worthwhile event and probably one of the best Professional Development sessions I have ever attended. I learnt so much and it has given me great ideas to take back to my schools.”
Kate - Hospitality Teacher
“I would highly recommend Blueprint Career Development as an excellent RTO provider, for the high calibre of the trainer, the way the program is resourced online,the excellent Training Manual provided and for the pleasant manner and prompt assistance provided, when I contacted BluePrint by phone before the Course began.”
BR - TAE40116 student
“I found the support very accessible and would recommend Blueprint without question”
Jon - TAE40116 student
“Gayle was a wonderful trainer. Passionate, supportive and caring which made the course enjoyable and real. Everything was clearly explained. The course was extremely well organised, sequenced and structured. I wish all courses were like this!”
MC - 10185NAT Certificate II in Self Awareness and Development student
“We are having WINS with Blueprint students and so many proud moments with the students problem solving, volunteering and helping out. And for first time in 10 years I have students who have already finished their Certificate II in Hospitality ahead of the deadline. LOVING my Blueprint classes and Blueprint's organisation of the course.”
Vicky Bromham - Hospitality Teacher
“Jenny is an excellent trainer who made the course interesting and kept the students involved.”
Michelle - TAE40116 Webinar
“The session was extremely helpful and answered a lot of questions that now makes me confident in tackling the competency and the next several follow-up competencies.”
Steven - TAE40116 Webinar
“The instructor was very knowledgeable and the whole course was made to simple and straightforward as opposed to other companies I had looked at which appeared to make the experience overwhelming. Thanks again and I could only recommend Blueprint as a very professional organisation.”
Malcolm - TAE40116 student
“So pleased to have completed my TAE upgrade. The entire experience was enjoyable and quite thorough. Great to confirm that the industry standard and Blueprint CD's standard is extremely high and challenging us all to keep up to date and compliant.”
Roz Parry - Traxion Training
“Thank you for your patience and guidance throughout this certification process. You ripper!!!! Thank you again for what has been a great learning experience.”
Frank – TAE40116 student
“You guys are incredible and we so appreciate all you do. We are so much better because of you. Thank you again for your team and commitment to making vocational education better. We so appreciate you guys.”
Lee Burns – Student
“Many thanks for the course this week, really enjoyed the interaction with all course participants and certainly learnt some great computer shortcuts skills as well. Enjoyed the course and your expertise, training knowledge and sense of humour.”
Ross Higgins, Training Manager – NSW
“Just want to say a very BIG thank you for the effort you put in today for our professional development course for TAE upgrade. You went above and beyond my expectations for the day. Your delivery of the course material was superb and I thoroughly enjoyed the day, the content and the way you made us accomplish the requirements of the course.”
Christine Walker, Secondary Teacher| Mueller College Limited
“I had to drop you a line to express many sincere thanks to you, Jevvan and the team for the great support with my course. Jevvan was a very good facilitator, patient and very professional. All the students enjoyed the course and it was a great learning experience.”
Brendan Weston, Director, Professional Transport Training
“Thank you for your wonderful support while I was completing this course. Your encouragement was so welcomed. Each time I contacted Blueprint for support I found that my queries were fully attended to and in a professional manner.”
Linda Walk, Social Support Co-ordinator, QLD Telecross, TeleCHAT and Bridges Programs
Blueprint Career Development (RTO #30978) is the preferred provider of compliant and meaningful training in the vocational areas we specialise in. We jealously guard our reputation for consistently delivering fabulous training by continuing to deliver fabulous training! We pursue excellence and go "over and above” to surprise and delight in everything we do. We take pride in being human, authentic and having a sense of humour. We believe in personalised service.
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