Frequently Asked Questions

Training and Assessment


I need help with my course?  How can I get in contact with my trainer?

Your trainer is available for ongoing support or to address any queries you may have as you progress through your qualification. You can message your trainer directly from the Uplearn system. Each month you will receive an email advising you of the support sessions available. These sessions include phone support, webinars or tutorial support. If you need additional or special assistance, please email training.support@blueprintcd.com.au or contact our office via phone on 07 3806 1543.  If you are in the Brisbane/South East QLD area, we also run Support Workshops from our Loganholme office.

 

How many attempts at an assessment will I get?

Generally you will be allowed 3 attempts at any assessment without penalty.  You can request additional attempts through your trainer but be aware, additional charges may apply.

 

How long do I have to complete my course?

Each course is different but the information can be found on the relevant course information pack. Extensions can be arranged for valid reasons eg medical conditions, extended absences etc.  

 

What help is available if I get stuck on an assessment?

We offer a range of support systems ranging from telephone support, face-to-face workshops, recorded and live webinars, messaging and forums.  The options depend on the course you are undertaking but you will never be left without expert advice.

 

How much work do I have to do in my own time?

Most courses require you to do some work outside any workshop that is conducted.  This might be research, practical activities or answering knowledge questions.  Your course outline will provide a detailed overview of the course so you can see how much work is involved.

 

What is the quickest I can finish it all?

Competency based training and assessment means that timeframes are almost irrelevant.  You can complete most courses at your own pace so the harder you work and more committed you are, the quicker you will finish.

 

Why is a different trainer than the person who delivered the course marking my assessments?

We aim to mark all assessments within 10 working day turnaround. As your trainer may be "on the road" delivering training sessions, we need to re-allocate the marking to other highly qualified trainers/assessors.  Also, we often allocate different assessors for moderation and to inform our continuous quality improvement processes.

 

How long does it take to mark assessments?

We aim to mark all assessments within 10 working day turnaround.  Usually assessments are marked faster than this but in busy times, there may be slight delays.

 

How can I get an extension?

An extension can be requested with your trainer via email prior to the due date. We do expect that you will then either adjust or return to your original training plan due dates.  A once off ‘suspension’ of up to 90 days can be pre-approved to avoid the requirement of paying a $195 re-enrolment fee if you have exceeded the course time allowed and are withdrawn.

RPL


What is RPL?

This acronym stands for Recognition of Prior Learning.  That means that evidence of the knowledge, skills and experience you’ve acquired through the “University of Life” can be “credited” towards a full qualification or individual units of competency.


What evidence would I need to provide for RPL?

The evidence required will be different for every unit of competency you apply for.  Generally speaking, you will need to provide things like your resume, position descriptions, references etc as a starting point.  We provide comprehensive suggested RPL evidence list upon enrolment.


What happens if I’m unsuccessful in my RPL application?

You can enrol in units offered through the delivery and assessment pathway to complete them with us or any other provider.

Technical


What if I forget my password?

It’s obviously important to remember passwords or record them somewhere safe but if it accidently fell out of your brain, you can use the Forgot Username/password facility. The auto response generated may land in your junk or spam folder so check there too.


Why is my course not at 100% complete when I’ve finished all the assessments?

Your progress bar will only show when all assessment have been marked as correct.  You may need to go through your assessment results to ensure that nothing has been missed or marked as incorrect therefore needing to be amended and resubmitted. Once all assessments are correct your course will show as '100% - pending review'. 


Why have I not received the email with TAELLN411 unit and/or Online Quiz links

Check your junk, spam and clutter mail folders, as these autogenerated tokens sometimes end up there. If you still have not received them please email training.support@blueprintcd.com.au and provide an alternative email address and we will resend the links to you.


What should I do if I am unable to upload my assessment/document?

There are several reasons why this may occur so please check:
• The file type is accepted by the system.  For example, OneNote files are not supported.
• The file is within the maximum size limit.
• Your browser is the current or recent version.
 

Certification


How long does it take to get my certificate once I’ve completed?

Once you have successfully completed all the assessments in your course, your file is checked and the issuance process begins.  This can take up to 30 days but we work hard to do it in far, far less time than this.  Delays occur if you have not paid your invoice, provided us with a valid USI or completed the survey that will be sent to you when your file has been validated.  We issue our certificates electronically with a signature verification and security system.  If you want a hard copy of your certificate sent, please request to compliance@blueprintcd.com.au


I have lost my certificate - how can I get a reprint?

A fee of $50 applies for the reissuance of any certificates lost or sent to an old address due to details not being updated by students. 

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