Online (including trainer
This is a nationally
The SIT20122 Certificate II in Tourism qualification provides a pathway to work in many tourism industry sectors and for a diversity of employers including tour operators, inbound tour operators, visitor information centres, attractions, cultural and heritage sites, and other small tourism businesses.
SIT20122 Certificate II in Tourism is ideal for Year 11 & 12 students, trainees (including school-based trainees), school leavers, or people wanting to develop their skills for employment during other studies or travel. Experienced Tourism professionals may gain the full or partial qualification through RPL (Recognition of prior learning).
When you finish SIT20122 Certificate II in Tourism course, you’ll be able to:
Check each course option below as not all delivery options apply.
1. Live Class
i) Group workshop with a trainer to support and guide you through activities. Ask us for scheduled course dates at locations convenient to you.
ii) We can also come to your workplace and deliver a customised program to meet your workplace needs (Minimum numbers apply. Contact us to discuss your particular needs).
2. Blended Learning
This is a flexible and efficient way to complete your qualification. It may include live classes, online study, self-paced activities and webinars.
The entire course is offered electronically through our Learning Management System.
4. Recognition of Prior Learning (RPL)
Recognition of Prior Learning is the process that is used to recognise the skills and knowledge you have acquired through personal and work experience - the "University of Life". The evidence you provide is matched to a complete qualification where possible or alternatively, to part of a qualification. A successful RPL application means that you could receive certification without further study or may be able to fast track through a qualification. Please contact us to organise an individual assessment of your current knowledge and skills.
Work could be undertaken in an office environment where the planning of tourism and travel products and services takes place, in the field where products are delivered, or a combination of both.
Possible job titles include:
A good command of written English and the ability to allocate appropriate study hours each week.
You have 6-12 months from course commencement to complete this qualification depending on the mode of delivery. This qualification is allocated 1 year for completion if undertaken as a full time traineeship.
To complete this qualification you must demonstrate competency in a total of 11 units. 5 of these units are core and there are 6 electives. The table below shows the content of our standard specialisation streams, however other electives are available.
|Units of Competency||Core/Elective/Group|
|SITTIND003 Source and use information on the tourism and travel industry||Core|
|SITXCCS009 Provide customer information and assistance||Core|
|SITXCCS011 Interact with customers||Core|
|SITXCOM007 Show social and cultural sensitivity||Core|
|SITXWHS005 Participate in safe work practices||Core|
|SITXCCS010 Provide visitor information||Elective|
|SITXCOM008 Provide a briefing or scripted commentary||Elective|
|SITHFAB021 Provide responsible service of alcohol||Elective|
|SITHFAB024 Prepare and serve non-alcoholic beverages||Elective|
|SITHFAB025 Prepare and serve espresso coffee||Elective|
|SITHCCC024 Prepare simple dishes||Elective|
Your learning resources will include:
You will also be able to access our “Homework Club” tutorials and individual support calls.
During your studies, you will need access to the following:
Assessment is a combination of:
If you successfully complete this qualification you could continue your studies in higher level tourism or hospitality qualifications within the VET sector.
Please see our full Fee Schedule for information about unit costs (where applicable), RPL fees and Refund Policy. Flexible payment options are available. You may be eligible for VET in Schools Funding. No fees are applicable for this course for eligible students undertaking VETiS training in a school environment.
Please call for group discount offers