SIT20122
Certificate II in Tourism
The SIT20122 Certificate II in Tourism opens doors to exciting careers in the dynamic tourism industry. This qualification equips students with the foundational skills necessary to work across various sectors, including tour operations, visitor information centres, attractions, and more. Whether students are passionate about adventure tourism, cultural sites, or small tourism businesses, this course provides an ideal starting point.
Through the Queensland Government’s Skills Assure Supplier (SAS) funding, students can access this program at reduced costs, making it more accessible for schools to offer high-quality, industry-relevant training. Blueprint delivers this course directly to schools, ensuring seamless training and assessments, and provides professional development (PD) opportunities for teachers to enhance their skills.
Why Partner with Blueprint?
- Direct Training and Assessment by Blueprint: Blueprint delivers the entire training program, ensuring students receive hands-on, practical learning experiences that meet industry standards. Our experienced trainers guide students through the program while also conducting assessments and providing valuable feedback.
- Teacher Professional Development (PD): As part of our partnership model, Blueprint offers professional development opportunities for teachers, helping them stay up-to-date with industry trends and best practices. This support ensures teachers are equipped to integrate tourism education into their broader curriculum effectively.
- Supported by SAS Funding: Through the Queensland Government's SAS funding, schools can offer this qualificationt, making it an affordable option for both schools and students.
Program Highlights:
- Pathways to Employment: Graduates of the SIT20122 Certificate II in Tourism will be prepared for roles such as tour guide assistant, customer service officer, or information centre assistant. The course provides pathways to employment in a variety of sectors, from inbound tour operators to cultural heritage sites.
- Hands-On Learning: Students will engage in practical projects and immersive activities that simulate real-world tourism scenarios, ensuring they are ready to handle the challenges of the industry.
- Industry Connections: Through the program, students will have the opportunity to network with professionals in the tourism industry, helping them build relationships that can lead to employment or further opportunities.
Prepare Your Students for Future Success:
By partnering with Blueprint, your school can offer students an engaging, real-world learning experience in the tourism sector. Blueprint handles the training, assessment, and teacher professional development, ensuring a smooth and effective program delivery.
Contact us today to explore how we can support your school in providing high-quality tourism education through SAS funding.
Testimonial from a Student:
"Completing the Certificate II in Tourism gave me a strong foundation in customer service and an understanding of how the tourism industry works. The hands-on projects and opportunities to work with real businesses really prepared me for the job market." – Alex, Year 11 Student.
SIT20122 Certificate II in Tourism is ideal for Year 11 & 12 students, school leavers, or people wanting to develop their skills for employment during other studies or travel. Experienced tourism professionals may gain full or partial qualifications through RPL (Recognition of prior learning).
When you finish SIT20122 Certificate II in Tourism course, you’ll be able to:
- Work in a Tourism environment
- Provide visitor information
- Prepare and serve coffee and non-alcoholic beverages
- Provide Responsible gambling service
- Provide Responsible service of alcohol
- Use hygienic practices for food safety
- Perform duties safely
- Interact professionally with colleagues and customers
- Process financial transactions
Check each course option below as not all delivery options apply.
- Live Class
i) Group workshop with a trainer to support and guide you through activities. Ask us for scheduled course dates at locations convenient to you.
ii) We can also come to your workplace and deliver a customised program to meet your workplace needs (Minimum numbers apply. Contact us to discuss your particular needs). - Blended Learning
This is a flexible and efficient way to complete your qualification. It may include live classes, online study, self-paced activities and webinars. - Online
The entire course is offered electronically through our Learning Management System. - Recognition of Prior Learning (RPL)
Recognition of Prior Learning is the process that is used to recognise the skills and knowledge you have acquired through personal and work experience - the "University of Life". The evidence you provide is matched to a complete qualification where possible or alternatively, to part of a qualification. A successful RPL application means that you could receive certification without further study or may be able to fast track through a qualification. Please contact us to organise an individual assessment of your current knowledge and skills.
Work could be undertaken in an office environment where the planning of tourism and travel products and services takes place, in the field where products are delivered, or a combination of both.
Possible job titles include:
- documentation clerk for a tour wholesaler or travel agency
- museum attendant
- office assistant for a tour operator
- receptionist and office assistant for a professional conference organiser or event management business
- receptionist and office assistant in a travel agency
- retail sales assistant in an attraction
- ride attendant in an attraction
A good command of written English and the ability to allocate appropriate study hours each week.
You have 12 months from course commencement to complete this qualification, depending on the mode of delivery.
To complete this qualification you must demonstrate competency in a total of 11 units. 5 of these units are core and there are 6 electives. The table below shows the content of our standard specialisation streams, however other electives are available.
| Units of Competency | Core/Elective/Group |
|---|---|
| SITTIND003 Source and use information on the tourism and travel industry | Core |
| SITXCCS009 Provide customer information and assistance | Core |
| SITXCCS011 Interact with customers | Core |
| SITXCOM007 Show social and cultural sensitivity | Core |
| SITXWHS005 Participate in safe work practices | Core |
| SITXCCS010 Provide visitor information | Group A |
| SITXCOM008 Provide a briefing or scripted commentary | Group A |
| SIRXPDK001 Advise on products and services | Group A |
| BSBTWK201 Work effectively with others | Group C |
| SITXCOM006 Source and present information | Group C |
| SITHFAB021 Provide responsible service of alcohol | Group C |
Your learning resources will include:
- Training Manual
- Resource Library containing document templates, samples, fact sheets and explainer videos
- Access to live and recorded webinars and online discussion forums
- Access to our Learning Management System
During your studies, you will need access to the following:
- Computer with compatible operating system (Windows 8 or higher, Mac)
- Printer, scanner and phone
- Current web browser (Chrome, Safari or Firefox)
- Email address and stable Internet connection access (with a reliable speed of at least 5mbps)
- Microsoft Office - including Word, Excel and PowerPoint
- Adobe reader
Assessment is a combination of:
- Knowledge questions
- Case studies and Projects
- Practical Activities
If you successfully complete this qualification you could continue your studies in higher level tourism or hospitality qualifications within the VET sector.
Please see our full Fee Schedule for information about unit costs (where applicable), RPL fees and Refund Policy. Flexible payment options are available. You may be eligible for VET in Schools Funding. No fees are applicable for this course for eligible students undertaking VETiS training in a school environment.
School Partnership
Please get in touch to explore partnership opportunities.
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